SERVICE PERFORMANCE REMAINS IN ITS WINTER DOLDRUMS
It may have been the worst week we’ve seen for First-Class letters in more than a year, depending on how you count. At its most basic, only 82.5% of First-Class Letters were delivered on time. That is the second worst for the past 12 months. Worse, most late pieces were more than one day late. First-Class flats were much better than last week, but that is one of the most volatile mail types we track because our quantity tracked is low, so we try not to pay too much attention to that one, good or bad.
For Marketing Mail, on-time percentages don’t move a lot because the standards are very loose. The more important metric of delivery days is quite a bit worse than the YTD numbers.
Last year, we saw service begin to improve this time of year. The next few weeks are critical.