WE EXPECTED IMPROVED SERVICE THIS FIRST WEEK AFTER PEAK SEASON – DIDN’T GET IT
Ummm…the holiday rush is over. We expect to see a rebound in performance after an expectedly bumpy December. Didn’t see it yet. If you look at the chart you can see that performance was a lot worse than the 2022 average in every category. We’ll give Buffalo a pass. The weather in the rest of the country seemed pretty nice. Volume for our clients dropped off considerably versus earlier weeks, so we’re not sure why service remains weak.
It was still the holiday season, so we will keep our fingers off the panic button. Hoping for a much-improved report next week.
Happy New Year!