LINGERING EFFECTS OF IAN CONTINUE TO IMPACT SERVICE PERFORMANCE
On-time deliveries dropped precipitously for First-Class letters and flats, possibly continuing to show effects from Hurricane Ian, that ravaged southwest Florida and impacted much of the east coast. Most of the performance drop-off occurred in the Atlantic and Southern areas. Only 80.41% of First-Class flats show as delivering on time, with a high percentage of late pieces being more than a day late. This would be consistent with pieces finally being delivered last week in hurricane-impacted areas. Our results tend to be backward-looking, as we measure back from delivery date.
Average delivery days improved across all categories, although running slower than YTD averages for all categories except Marketing Mail flats. That’s why we include MTD and YTD averages – it provides a baseline. In terms of on-time performance, First-Class Mail is running below the mean in October. This can be a meaningful characteristic to watch. Consistent performance always returns to the mean…declining, not so much. Let’s keep an eye on that!